Welcome to Mercyluxe Medwear. We are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below for complete details regarding processing times, shipping methods, and delivery expectations.
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed, shipped, or delivered on weekends or holidays.
During high-volume periods, processing times may be slightly delayed. Customers will be notified if there is a significant delay with their order.
Shipping Rates & Delivery Estimates
Shipping charges are calculated at checkout based on your location and selected shipping method.
Estimated Delivery Times
-
Standard Shipping (United States): 3–7 business days
-
Express Shipping (United States): 1–3 business days
-
International Shipping: 7–21 business days (depending on destination)
Delivery times are estimates and may vary due to carrier delays, weather conditions, customs processing, or other unforeseen circumstances.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number and shipment details.
International Shipping
Mercyluxe Medwear ships internationally to select countries. International customers are responsible for any customs duties, taxes, or import fees required by their country.
Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order. Mercyluxe Medwear is not responsible for delays or lost packages caused by incorrect or incomplete shipping information provided by the customer.
Lost or Stolen Packages
Mercyluxe Medwear is not liable for lost or stolen packages confirmed as delivered by the shipping carrier. If your package is missing, please contact the carrier directly or email us for assistance.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging so we can assist you promptly.
Contact Information
If you have any questions regarding shipping, please contact us:
Mercyluxe Medwear
Email: info@mercyluxemedwear.com
Address: GA 30045, United States
